How will I know when my order has been dispatched?
Once your order has been dispatched form our warehouse. Our courier will automatically send you the confirmation email or message to your mobile phone.
How long will it take for my order to arrive?
Once you have received confirmation that your order has been dispatched you can expect this to arrive with 1- 2 Working days. we aim to Deliver the Order by dpd next day in England and Wales
For any international orders please allow between 7 -10 working days for delivery.
Please note we must allow 15 working days before we can class your item as lost or stolen in the post.
Do you offer a next day delivery?
If your order is received before 3:00pm on working days we can arrange for this to be sent on a next day service, subject to stock availability. Please note this service is only available within the UK.
What do I do if I have not received my order?
If your order does not arrive within the estimated time and you have received confirmation that it was dispatched please check the following:
1) With any neighbours.
2) With any other resident at your property that might have the parcel but hasn't told you yet.
3) In any possible, safe places, that a driver might have left the parcel in.
4) .Re-confirm your delivery address so we can verify this is where it was sent.
5) if You still couldn’t find your parcel please email us at Sales@hatsworld.uk